Overview: How do emails work with Streak?
Streak lets you organize emails that relate to your business processes by adding them to a Box. Once you've categorized emails by adding them to a Box, the next time you look at that email you'll see the full context and details of the Box right alongside the email. The opposite is also true- when looking at the Box details, you will see the full email communication history with that customer.
What happens when you add an email to a Streak Box?
- The thread ID of that email message is saved to the Box
- This link will then show from your inbox, when viewing the email message, and when viewing the Box
- Streak connects to the Gmail API using the thread ID to direct you to that email message in your inbox in the future
- Because Streak only saves the message thread ID, and does not create a copy of the email message itself, you cannot delete the message from your inbox after adding it to a Streak Box (but you can archive it).