Email Tracking FAQ

Streak's Email Tracking lets you know when one of your emails is being read by a recipient. Since Email Tracking is one of Streak's most popular power tool, we've collected the some of the top questions from users and have listed them here!

How does Email Tracking work?

Email Tracking works by inserting a teeny tiny image, called a "tracking pixel", into an email. When the receiver opens the email, their email provider has to make a request to our server to retrieve the tiny image.

Depending on the individual user settings, the mail program settings, and the device, we receive varying amounts of information about the recipient when they open the tracking image and count this as a "view". If the pixel is never opened, we receive no information at all.


Can my recipient tell if I'm tracking the email I send?

Potentially, yes! Streak wont display a notification or add any kind of messaging to your email, but note that it is possible for savvy recipients to find and see the tracking image. 


Can I start tracking or stop tracking an email I've already sent? 

Sorry! This is not possible. Once an email is sent either with or without the image, it isn't possible to add or remove it.


Can I see exactly which of the recipients opened it?

If a tracked email is sent to more than one recipient or if the email has been forwarded, we will detect the total number of views but we cannot detect who is viewing the email, sorry!


Does the mobile app include tracking?

Not currently, but we'd love to add this feature!


Can I mute notifications for only one tracked email? 

First you will want to adjust your notification preferences in your Streak Settings from browser notifications to email notifications. Then you can create the email filter with the following configuration to stop receiving notifications for a specific email: 

  • From: notifications@streak.com
  • Subject: Someone just viewed "email subject"
  • Acton: Delete it
Contact Us