Q & A: I tried to split an email thread and it hangs on 'running', what happened?
Streak email Thread Splitter lets you select specific messages in a conversation and split them into their own thread. There are two requirements for the Thread Splitter to properly split an email thread:
- Conversation View must be enabled to use the Thread Splitter
- The Gmail lab Preview Pane must be disabled to use the Thread Splitter. This can be found in your Gmail settings under the "Labs" tab.
After checking that you have met both of the requirements above, if you continue to have any trouble with the Thread Splitter, Contact Us!