Email tracking

Information and troubleshooting advice for our email tracking power tool.

13 articles in this collection
Written by Andrew Stewart and Timothy Hudson

Email tracking

Helping you understand when, where, and how a recipient is reading your emails

Written by Andrew Stewart
Updated over a week ago

How to tell when a tracked message is read

Written by Timothy Hudson
Updated over a week ago

Frequently asked questions

How does email tracking work?

It's a tiny pixel.

Written by Timothy Hudson
Updated over a week ago

Can my recipient tell if I'm tracking the email I send?

You should generally assume "yes."

Written by Andrew Stewart
Updated over a week ago

Why do some emails include tracking location data and others don't?

Written by Timothy Hudson
Updated over a week ago

Can I see the exact time a view was tracked?

Need to know the exact time an email was viewed?

Written by Timothy Hudson
Updated over a week ago

Can I start tracking or stop tracking an email I've already sent?

Once an email is sent either with or without the image, it isn't possible to add or remove it.

Written by Andrew Stewart
Updated over a week ago

Can I see exactly which of the recipients opened my tracked email?

Who read my email?

Written by Andrew Stewart
Updated over a week ago

Troubleshooting

Test email tracking

Unsure if your messages are being tracked?

Written by Andrew Stewart
Updated over a week ago

Streak tracked my own view

Does opening the sent email seem to be adding views to your email?

Written by Andrew Stewart
Updated over a week ago

Total number of tracking views is inaccurate

It's possible you or one of your email recipients inadvertently copied the email tracking pixel.

Written by Andrew Stewart
Updated over a week ago

The tracking location data is incorrect

Recipient in a location that doesn't add up?

Written by Timothy Hudson
Updated over a week ago

There's no tracking information but the recipient replied

Streak missed a view?

Written by Andrew Stewart
Updated over a week ago