Email tracking
Information and troubleshooting advice for our email tracking power tool.
13 articles in this collection
Written by Andrew Stewart and Timothy Hudson
Written by Andrew Stewart and Timothy Hudson
Email tracking
Helping you understand when, where, and how a recipient is reading your emails
Written by Andrew Stewart
Updated over a week ago
Updated over a week ago
How to tell when a tracked message is read
Written by Timothy Hudson
Updated over a week ago
Updated over a week ago
Frequently asked questions
How does email tracking work?
It's a tiny pixel.
Written by Timothy Hudson
Updated over a week ago
Updated over a week ago
Can my recipient tell if I'm tracking the email I send?
You should generally assume "yes."
Written by Andrew Stewart
Updated over a week ago
Updated over a week ago
Why do some emails include location data and others don't?
Written by Timothy Hudson
Updated over a week ago
Updated over a week ago
Can I see the exact time a view was tracked?
Need to know the exact time an email was viewed?
Written by Timothy Hudson
Updated over a week ago
Updated over a week ago
Can I start tracking or stop tracking an email I've already sent?
Once an email is sent either with or without the image, it isn't possible to add or remove it.
Written by Andrew Stewart
Updated over a week ago
Updated over a week ago
Can I see exactly which of the recipients opened my tracked email?
Who read my email?
Written by Andrew Stewart
Updated over a week ago
Updated over a week ago
Troubleshooting
Test email tracking
Unsure if your messages are being tracked?
Written by Andrew Stewart
Updated over a week ago
Updated over a week ago
Streak tracked my own view
Does opening the sent email seem to be adding views to your email?
Written by Andrew Stewart
Updated over a week ago
Updated over a week ago
Total number of views is inaccurate
It's possible you or one of your email recipients inadvertently copied the email tracking pixel.
Written by Andrew Stewart
Updated over a week ago
Updated over a week ago
The tracking location data is incorrect
Recipient in a location that doesn't add up?
Written by Timothy Hudson
Updated over a week ago
Updated over a week ago
There's no tracking information but the recipient replied
Streak missed a view?
Written by Andrew Stewart
Updated over a week ago
Updated over a week ago