When viewing an email thread that's been added to a Box inside of a Streak pipeline, you are viewing the message from the perspective of the user who added the thread to the Box.
If the user who added the email thread to the Box is not included in a later side conversation within the email thread, by default those side conversation messages are private. Any other user viewing the email thread inside of the Box will need to ask permission to view the side conversations within email thread.
Streak shows you the existence of your team’s unshared emails in the box timeline and while you’re viewing a thread that has unshared emails in it.
Ask your teammates to share their emails by requesting access in Streak. They'll get an email with your request, have a chance to review the unshared email thread or box, and can either share now or share all threads in the pipeline.
There are two ways to request access in Streak:
Option 1: From an unshared email in the box view
1. Click on the grayed out email in the box timeline
2. Click 'Request Access" in the drop-down menu on the right
Option 2: From the banner at the top of the box view
1. Click "Request Access"
The user who receives the email notification requesting approval to share the email thread has four options:
Option 1: Share the specific email thread
Option 2: Review the unshared email thread
Option 3: Share all of their email threads with that specific streak contact within the pipeline
Option 4: Share all of their email threads for all of their streak contacts within that entire pipeline. This option will allow all members of your team to be able to read the emails boxed to that specific pipeline. Each team member will only need to enable this once per pipeline.
Once your team member shares the email, you'll be able to see the full email content. You can then view and reply all to your team’s shared email.