There are a few common causes behind Streak not loading. The troubleshooting steps below will resolve most loading issues in Chrome and Safari.
Install Streak extension
Streak needs to be installed on the browser of any machine you're using.
When installed, you should see the Streak icon at the top of your browser window. If you don't see the icon, this article will help with installing Streak.
Check your browser version
Be sure you're using the latest version of your respective browser (either Chrome or Safari). If you're not sure, check your browser version. Chrome can be updated by navigating to chrome://help in your browser's url address bar. This article will help updating Safari.
Clear cache and reload browser
Google Chrome and Safari keep a cache of the things they've downloaded and store that on your device. They do this to help you load frequently visited websites faster and more efficiently, but sometimes the cache is out-of-date, which can result in a less ideal or broken experience.
Clearing that cache and refreshing your tab will solve most issues.
If you're not sure how to properly clear the cache and reload your browser, this article will walk you through step-by-step.
Review extension conflicts
If Streak isn't loading after clearing your cache and reloading your browser, the culprit is often a conflicting browser extension. Streak has been tested with many other Gmail extensions and runs alongside them just fine, but there are exceptions.
If we detect an extension conflict, we'll do our best to alert you of the issue. However, you can test for extension conflicts if you didn't receive an alert. If Streak loads after testing for extension conflicts, we can suggest a few workarounds so you can continue using Streak with other extensions. You'll find these in our article on extension conflicts.
Streak is being blocked
While less common, if you're using an extension or a networking product that blocks ads (like AdBlock, Nord VPN, Ghostery, Privacy Badger, etc), it's possible that Streak is being blocked by it. In those cases, disabling the blocking extension or creating an exception within it will bring Streak back.
Why is Streak blocked?
Streak, like many other services, includes a tool that allows its users to track their emails.
Because of that tool, our domain was added to a popular list that products like AdBlock tend to reference when blocking unwanted elements on the internet, e.g. ads, email tracking pixels, etc. As the list doesn't filter out images specifically, using it blocks your ability to load any aspect of Streak served from that domain.
In the last few years, too, more DNS and VPN services have started incorporating that list (and others) into their products, which is why Streak is unlikely to function when using them.